Betting Rules

General betting conditions

These rules apply to bets, wagers and other gaming transactions placed through Caswino Casino where the relevant product or game is made available to you. By opening an account, accessing the website or placing a bet, you confirm that you have read and accepted the rules that apply to your activity. Additional conditions may appear on a particular game, market, promotion or betting screen. If a specific rule conflicts with a general rule, the specific rule will normally apply to that game or offer.

You must be legally permitted to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement and provide accurate account information. Caswino Casino may restrict or refuse access where required by law, by its internal controls or by responsible gambling procedures. Players should not use the website if gambling is prohibited in their location or if they are unable to gamble safely.

A bet is generally treated as placed when it has been submitted through the website and accepted by the system. Selecting a stake or confirming a wager does not, by itself, guarantee acceptance. A bet may be declined, delayed, suspended or cancelled where there is a technical problem, an incorrect price, a market closure, a suspected breach of these rules or another valid operational reason.

• Check the game, market, selection, odds or displayed terms and stake before confirming a wager.
• Do not place a bet using another person’s account, payment method or identity.
• Keep your account login details private and notify the operator if you believe your account has been accessed without permission.
• Do not place a wager if you are affected by alcohol, drugs, emotional distress or any other condition that may affect your judgement.
• Keep records of your bets, deposits, withdrawals and account activity for your own reference.

The information displayed on the website is provided for general betting purposes and may be updated, corrected or withdrawn. Prices, game information, availability and other displayed details may change before a wager is accepted. The accepted bet record held in the account system is the primary record of the transaction, subject to any review or correction allowed under these rules and the applicable law.

Acceptance, changes and settlement

Before placing a wager, you should review all information shown on the confirmation screen. This may include the game or event, selection, stake, odds, possible return, applicable conditions and any relevant closing or settlement information. Once a bet has been accepted, it may not be changed, transferred or cancelled by the player unless the website expressly provides that option or the operator agrees to do so under the applicable rules.

A bet will be settled using the result or outcome determined by the applicable game rules, official event information or the settlement method shown on the website. Different products may use different definitions for a winning, losing, void or cancelled bet. For example, a market may depend on the official result, a particular game outcome, a stated time or a specified scoring method. You should always read the rules for the individual product before wagering.

Results and official information

Where a bet relates to an event or result outside the website, settlement may rely on information from an appropriate official or generally recognised source. If an initial result is changed, corrected or overturned, the bet may be reviewed in accordance with the relevant market rules. A result will not normally be changed simply because a player disagrees with the outcome or because a later source reports different information.

Voided, cancelled or suspended bets

A wager may be declared void or cancelled where the relevant event does not take place, a game is interrupted, a market is offered in error, the conditions of the market are not met or the applicable rules require that result. A suspended game or market may remain unavailable until it is reviewed. Where a bet is void, the usual outcome is that the stake is returned or treated in the manner stated in the relevant product rules. Combination wagers may be affected differently when one part is void.

If an obvious technical, pricing or display error affects a wager, Caswino Casino may correct the error, cancel the affected bet or settle it according to the correct information, subject to applicable law. An error may include an incorrectly displayed price, an unavailable market appearing as active, a duplicated transaction or a result entered incorrectly. The operator may review related wagers where the error appears to have been used deliberately or where settlement would otherwise be unfair.

Payouts and account balances

Any return from a winning bet is calculated according to the accepted stake, the applicable odds or game result and the conditions shown at the time of acceptance. Displayed balances may be provisional while a transaction or result is being checked. If a payment, credit or settlement is made in error, the operator may correct the account balance and may ask you to return funds that were not legitimately due. You must not knowingly withdraw or use funds that have been credited incorrectly.

Accounts, payments and fair play

Each player should use only one personal account unless the operator has expressly approved another arrangement. Account information must be complete, current and truthful. You may be asked to provide documents or other information to verify your identity, age, location, payment method or source of funds. Verification checks may take place when an account is opened, before certain transactions, during routine monitoring or whenever activity requires further review.

Payments must be made using a method held in your own name or otherwise authorised for your use. You are responsible for checking that your bank, card provider or payment service permits gambling-related transactions. Transaction instructions, processing arrangements and any charges will be shown through the available payment channel or account information. Caswino Casino does not guarantee that every payment method will be available to every player at all times.

Fair play is required at all times. You must not manipulate a game, interfere with the website, exploit a software fault, use automation without permission, create accounts to avoid a restriction or coordinate activity intended to obtain an improper advantage. You must not use the website for unlawful activity, money laundering, fraud or any purpose that breaches applicable law.

• Using another person’s identity or account is not permitted.
• Attempting to conceal the source or destination of funds is not permitted.
• Collusion, coordinated play and the sharing of confidential account access are not permitted.
• Software, devices or methods designed to disrupt, scrape, manipulate or bypass website controls are not permitted.
• Taking advantage of a known error while concealing it may result in a review of the affected activity.

Where activity raises compliance, security or integrity concerns, access may be limited while checks are completed. This may include suspending betting, withholding an affected transaction, closing an account or taking another action permitted by the applicable terms and law. Any review will be handled using relevant account records, transaction information, game data and other information lawfully available to the operator.

Responsible gambling and rule updates

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and never wager more than you can afford to lose. You should take regular breaks, keep track of your activity and avoid chasing losses. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and use the responsible gambling tools and support options available on the website.

You may be able to request account controls such as deposit limits, wagering limits, time reminders, breaks or self-exclusion, depending on the features available to you. These tools are designed to support safer play but do not replace personal responsibility. Do not try to bypass a restriction by opening another account or using another person’s account. If you have chosen self-exclusion, you should not attempt to access gambling services during the exclusion period.

Caswino Casino may update these Betting Rules to reflect changes to the website, products, technology, legal requirements or operational processes. The current version will be made available on the website. Changes will apply from the date stated or, where no date is stated, from publication. You should review the rules before placing new wagers, particularly after a significant update.

If you have a question about a bet, review the transaction details and the rules for the relevant game or market first. Any concern should be raised through the support channel made available on the website, with enough information to identify the account and transaction. Do not send passwords or full payment details in a support request. Complaints and reviews will be considered under the applicable complaints process and relevant legal requirements.

These Betting Rules should be read with all other information that applies to your use of Caswino Casino. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. By continuing to use the website after the rules are updated, you acknowledge the version then in force.