Caswino Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Caswino Casino in relation to your use of the website, your player account and any gambling or related services made available through the website. References to Caswino Casino, we, us or our mean the operator of the relevant service. References to you or your mean the person accessing the website or using an account.

By visiting the website, registering an account, depositing funds, placing a wager or otherwise using the services, you confirm that you have read, understood and accepted these Terms & Conditions. Other rules may also apply to particular games, promotions, payment methods or website features. Those rules form part of these terms where they are displayed or made available to you.

You are responsible for reading the current version of these terms before using the services. The website may also contain policies dealing with privacy, responsible gambling, cookies, promotions and verification. If there is an inconsistency between these terms and a specific game or promotional rule, the more specific rule may apply to that feature, unless the applicable law requires otherwise.

You must use the website only for lawful purposes and in accordance with all laws and regulatory requirements that apply to you. Gambling may be restricted or prohibited in some locations. It is your responsibility to check whether online gambling and access to the services are lawful where you are located. Caswino Casino does not invite you to use the services in any place where doing so would be unlawful.

Changes to these terms

We may update these terms from time to time to reflect changes to the services, technology, law, regulation, security practices or business operations. The updated version will be published on the website with its effective date where appropriate. If a change is material, reasonable notice may be provided through the website or your account. Continuing to use the services after updated terms become effective means that you accept the revised terms.

2. Eligibility, registration and account security

You must meet the minimum legal age and any other eligibility requirements that apply to you before opening or using an account. You must not register or gamble on behalf of another person. You must also not allow another person to access or use your account. If gambling is not legal for you in your location, you must not use the services.

When creating an account, you must provide information that is accurate, complete and current. This may include your legal name, date of birth, residential details and other information required for identity, age, security, payment or compliance checks. You must update your information if it changes. Providing false, misleading or incomplete information may result in restrictions, suspension or closure of your account.

You may only hold and use one personal account unless we expressly agree otherwise. Duplicate, linked or conflicting accounts may be reviewed. If more than one account is identified, we may take action in accordance with these terms and applicable law. This may include closing duplicate accounts, cancelling related activity or reviewing transactions and balances.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Do not share your password, authentication codes or other security information. You should choose a strong password, use available security features and notify us promptly through the available website process if you believe your account has been accessed without permission.

We may carry out verification checks before or after account registration, deposits, withdrawals or gameplay. These checks may involve requests for identity, age, address, payment ownership, source of funds or other information. You must provide requested documents within a reasonable period and ensure that documents are genuine, current and readable. Until checks are completed, some services or transactions may be limited.

• You must use your own account and provide truthful information.
• You must not use an account for fraud, money laundering, criminal activity or any other unlawful purpose.
• You must not attempt to bypass account, location, age, identity or security controls.
• You must protect your account credentials and devices from unauthorised access.
• You must tell us if you suspect an error, security issue or unauthorised transaction.

3. Deposits, withdrawals, games and promotions

You may deposit funds using payment methods that are displayed as available and accepted at the time of the transaction. You must have the right to use the payment method and must not use a payment instrument belonging to another person without proper authorisation. We may reject, reverse or review a transaction where required for security, verification, payment processing or legal compliance.

Funds should be used only for permitted gambling activity and legitimate account purposes. You must not deposit money that you cannot afford to lose. Payment processing times, transaction availability, fees and minimum or maximum amounts may depend on the payment provider, the selected method, account checks and applicable rules. Any information shown during a transaction should be reviewed before you confirm it.

Withdrawals may be subject to identity, payment ownership, anti-fraud and other compliance checks. We may ask you to verify information before processing a withdrawal. Where possible, withdrawals may be returned through an appropriate payment method linked to your account. We will not knowingly pay funds to a person who is not the verified account holder, except where required or permitted by law.

You are responsible for checking that the game, stake, selection and transaction details are correct before confirming play. A wager may be treated as accepted only when it has been recorded by the relevant system. If there is a communication, technical, display or processing error, we may investigate and correct the error in a manner consistent with these terms and applicable law.

Game outcomes are determined by the relevant game system and its rules. Subject to applicable law, decisions based on the recorded game data are final unless there is clear evidence of an error, fraud or system failure. We may suspend a game or service where there is a technical problem, maintenance, suspected manipulation, security concern or other operational reason.

Promotions, bonuses and offers

Promotions, bonuses, rewards and other offers may be subject to separate terms. Those terms may explain eligibility, entry requirements, qualifying transactions, expiry, wagering or play-through conditions, game restrictions, maximum conversion amounts and withdrawal rules. You should read the conditions of an offer before accepting or using it.

Unless the relevant promotional terms say otherwise, promotions are intended for one person and one account. We may withdraw, amend or refuse an offer where there is suspected abuse, collusion, manipulation, multiple-account activity, technical error or a breach of the applicable promotional terms. Promotional balances may not be treated as cash until all relevant requirements have been satisfied.

Errors, irregular play and prohibited activity

You must not interfere with the website or games, use automated software, exploit a vulnerability, manipulate outcomes, collude with other players, use stolen payment details or engage in fraudulent or deceptive conduct. You must not use tools or methods designed to obtain an unfair advantage or to avoid responsible gambling, security or verification controls.

If funds, credits, rewards or game results are added to your account in error, you must not use or withdraw them. We may correct the balance and recover or cancel an erroneous amount. If an error affects a wager or result, we may take reasonable steps to restore the position that should have applied, subject to applicable law.

4. Responsible gambling and player conduct

Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Set limits before you play and only use funds that you can afford to lose. Never chase losses, gamble while distressed or borrow money to gamble. If gambling is becoming difficult to control, stop using the services and seek support from an appropriate Australian gambling support organisation or health professional.

Available responsible gambling tools may include account breaks, self-exclusion, deposit or spend controls, activity information and other restrictions. The availability of a particular tool may depend on the service and applicable requirements. Requests for a restriction or exclusion should be made through the relevant account or website process, and you should not attempt to create another account while a restriction applies.

You must interact respectfully with our staff, service providers and other users. Harassment, threats, abusive language, discrimination, impersonation and attempts to disrupt the website are not permitted. We may restrict access or take other reasonable action where conduct creates a risk to users, staff, systems or the integrity of the services.

5. Privacy, suspension, closure and general legal matters

Personal information is handled in accordance with the applicable privacy notice and laws. We may collect and use information needed to provide the services, manage your account, process payments, verify identity and age, prevent fraud, meet legal obligations, improve security and support responsible gambling. Information may be shared with service providers, payment processors, professional advisers, authorities or other parties where permitted or required by law.

We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, failed a verification check, engaged in prohibited activity, created a security or compliance risk, become ineligible or used the services unlawfully. Action may also be taken where required by a payment provider, court, regulator or other competent authority.

If your account is closed, you must stop using the services and must not create another account without permission. Subject to verification, unresolved transactions, applicable promotional rules, legal obligations and any rights of set-off or recovery, eligible funds may be dealt with in accordance with the applicable requirements. We may retain records where needed for legal, regulatory, fraud prevention, dispute or accounting purposes.

The website and services may be unavailable from time to time because of maintenance, upgrades, internet problems, third-party failures, security events or circumstances outside reasonable control. We aim to provide reliable services but do not guarantee that the website will always be available, uninterrupted, error-free or suitable for every device or purpose. Nothing in these terms excludes a right or guarantee that cannot lawfully be excluded.

Questions, complaints and applicable law

If you have a question, believe a transaction is incorrect or wish to make a complaint, use the support or contact process made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and screenshots where appropriate. We may ask for further information to confirm your identity and investigate the issue. Complaints are assessed fairly and in accordance with applicable procedures.

These terms are intended to operate subject to the laws and mandatory consumer protections that apply to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. Your statutory rights are not removed by these terms.

By continuing to use Caswino Casino, you confirm that you understand these Terms & Conditions and agree to comply with them, together with any applicable game, promotional, privacy and responsible gambling rules. If you do not understand a provision, stop using the services and seek independent legal or financial advice before proceeding.